JOB SUMMARY DESCRIPTION
This position will be responsible for managing online sales and marketing initiatives, with primary responsibility for qualifying and managing leads and customer requests for new homes with the ultimate goal of setting appointments for prospects to meet with the onsite sales team.
• Respond to all email, phone and chat leads immediately
• Qualify each lead based on needs
• Provide consistent follow-up to online leads with the goal of setting an appointment with the Onsite Sales Agents
• Provide information and marketing materials to leads, along with other important selling points of each community
• Work with each lead to determine best community and floor plan
• Utilize lead management software (BuildTopia CRM) on a daily basis
• Track and report on lead activity and sales conversion ratios
• Additional responsibilities as needed
• Must work weekends.
Perform consistent, weekly broker outreach and relationship management.
• Contact managing brokers to explore partnership opportunities; manage ongoing relationships
• Identify and participate in broker events to build relationships
• Assist with the implementation of the Koelbel Kollective programming
• Perform outreach to generate attendance at Koelbel sponsored broker and buyer events
• Provide back-up coverage for onsite sales team when needed
• Assist with coverage at events/booths
• Assist corporate sales and marketing team as needed
SCOPE(decision making, size of organization, budgetary etc.)
Decision Impact: Individual
Department Responsibility: None
Budgetary Responsibility: No
Direct Reports: No
Indirect Reports: No
REQUIRED EDUCATION (degree, licenses, certifications, etc.)
Minimum Bachelor’s Degree
REQUIRED EXPERIENCE (work related, tools/equipment, software, etc.):
Related Functional Experience: Minimum of 2 years of professional experience in new home marketing or sales.
Proven email and phone communication skills
• Customer-focused and personable
• Sales contact/lead management database experience
• Solid organizational and planning skills
• Maintain focus while working in an unstructured environment with nominal supervision
• Ability to multi-task and manage time well
• Must be able to learn and follow proven sales process
Experience in home building industry is required.
Summary Directs and coordinates construction related activities for the homebuilding operations in Grand County and the Denver metropolitan area.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Develop, implement and oversee the policies and procedures for the construction of homes, including, but not limited to, adherence to budgets, schedules, and customer satisfaction. Improving the schedules and cycle time is a top priority of this position.
Quality and Customer Care:
Oversee the Quality Control and Customer Care Manager to improve the quality of the various products and to implement the new Customer Care (warranty) program.
Processes and BuildTopia:
Lead the management/adherence to the various aspects of the builder management software program as it relates to scheduling, variance purchase orders (VPOs), change orders and other tools of the software that help manage and measure the homebuilding business. Along with the Purchasing Manager, be a Champion for the use of BuildTopia as it relates to our staff and our Trade Partners.
Work closely and collaborate with the Purchasing Manager regarding daily operation such as schedule, trades and coordination of efforts. The Purchasing Manager will report directly to the SVP and VP of Development regarding Product Programming, Budgets, and Reports and other administrative issue.
Working closely with the SVP, VP of Development, Purchasing Manager and the VP of Sales and Marketing, provide input to the development of the construction documents (and related structural plans, energy reports, etc.) and oversee the permitting process for the individual homes/buildings.
Quality and Risk Control:
Develop, implement and oversee the policies and procedures for construction means and methods, peer reviews, third party inspections, and construction documentation in order to achieve a quality product and to minimize both warranty issues and the risk of defect claims.
Working closely with the SVP, VP of Development, and the VP of Sales and Marketing, coordinate and oversee the policies and procedures in order to obtain a high level of Customer Satisfaction.
Storm Water Management Plans:
Obtain, update, and terminate STMP permits as required. Ensure that the requirements and documentation of all such permits are strictly followed and current at all times.
Develop, implement, oversee, and strictly enforce the policies and procedures related to safety at all of the construction sites.
Seek out and attend classes (HBA or other) related to safety, quality and risk control, and other pertinent areas. Have Construction Managers attend such classes as well.
Directly supervises Construction Managers/Superintendents in all communities. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Actively ensure that all construction related staff integrate and communicate in a timely, positive and productive manner with other departments in the company, including but not limited to, required documentation, reports, budgets, and meetings.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Four year college or university program certificate; or five to ten years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should achieve a working knowledge of BuildTopia and its reports; Project Management software; Spreadsheet software and Word Processing software.
Certificates, Licenses, Registrations
Obtain Contractor’s Licenses when needed.
Other Skills, Responsibilities and Qualifications
Administrative & General:
*Accurately complete all administrative paperwork in a timely manner, including time cards.
*Maintain an organized office, contract files, product literature and plan files.
*Determine the critical BuildTopia reports that the Construction team will use on a weekly basis to review and measure Construction Operations.
*Visit every job site a minimum of once per week to review schedules, quality control, SWMP, safety and cleanliness issues, and address any pressing items and challenges with the Construction Manager.
Construction and Sales Team:
*Along with the SVP, VP of Development and VP of Sales and Marketing, attend and lead Community Meetings between the field construction and sales staff to review the status of each house/buyer and the relevant sales, starts and closings.
*Quickly help to resolve any conflicts between the field team and/or customers.
*Along with the SVP, VP of Development and VP of Sales and Marketing, establish and meet goals for sales, starts, and closings.
*Review Budget Status (Committed Cost Reports).
*Review and approve each house budget prior to start, and once a month, including the final post-closing report.
*Develop a construction schedule template for each project/product.
*Review the schedule for each house with the appropriate Construction Manager weekly.
*Review job start/closing report with SVP, VP of Development and VP of Sales and Marketing weekly.
*Meet with vendors as needed if they are repeatedly missing the schedule or proving an inferior product or service.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.